Service Support-GuangDong Kaily Refrigeration Equipment Tech Co., Ltd.

Service support

Kaily Refrigerator's service tenet: In order to fully meet customer needs, Kaily Refrigerator provides customers with solution design, product design, equipment production installation and debugging, technical guidance and training, quality assurance services, system maintenance, system upgrades, equipment maintenance, and spare parts supply.

Pre sales	Technical consultation	Free reply to customer technical inquiries related to ice makers
	Technical guidance	Provide free technical guidance related to ice makers
	Scheme design	Provide free and comprehensive ice maker design solutions based on customer needs
In sale	Product design/production	Carefully identify customer needs and tailor products to meet their needs
	Equipment installation	Free guidance to customers on installing ice makers, refrigeration equipment, and refrigeration systems
	Equipment debugging	Free debugging of equipment to achieve optimal operating conditions
	Technical training	Free training on the principles of ice making machines, equipment operation methods, and daily problem-solving methods
After sales	Quality assurance services	In case of equipment malfunction or damage caused by human damage or abnormal operation, in case of equipment problems, Kelly Refrigerator Service promises that customers will replace the product within 3 days after receiving the goods. Within the warranty period of 1 year (from the completion of debugging and confirmation by both parties), free repair and parts replacement services will be provided for any product problems
	System maintenance	Free design of comprehensive equipment maintenance plans and permanent technical guidance for customers
	Equipment maintenance	Provide 24-hour equipment maintenance services based on customer needs
	Spare parts supply	Supply of ice making equipment components that meet customer needs, facilitate customer needs, and provide assurance for customer production and operation